1. Who We Are
Danish Nanny Agency is a professional childcare agency based in Copenhagen, Denmark ("the Agency", "we", "us"). We are the data controller responsible for your personal data.
If you have questions about how we handle your data, please contact us at hello@danishnannyagency.com.
2. What Data We Collect
We collect personal data when you submit a booking enquiry or contact us directly. This may include:
• Your full name, email address, and mobile number • Your country of residence • Names, ages, and relevant health information about children in your care • Booking details including dates, times, venue and service type • Emergency contact information • Any special requests or notes you provide
We also collect technical data through our website, such as browser type and pages visited, to help us maintain and improve the site.
3. How We Use Your Data
We use your personal data to:
• Process and fulfil your childcare booking • Communicate with you about your enquiry or booking • Match you with a suitable childcare professional • Meet our legal and regulatory obligations • Improve our services and website
We do not use your personal data for unsolicited marketing communications without your explicit consent.
4. Legal Basis for Processing
We process your personal data under the following legal bases as defined in the General Data Protection Regulation (GDPR):
• Contract: to fulfil a booking or respond to your enquiry • Legitimate interests: to maintain and improve our services • Legal obligation: where processing is required by Danish or EU law • Consent: where you have given explicit permission for a specific use
5. Children's Data
In order to provide safe and appropriate childcare, we may process limited information about the children to be cared for, including name, age, gender, allergies, and relevant medical or developmental information.
This data is processed solely for the purpose of facilitating the booked childcare arrangement and is handled with particular care. We collect only what is strictly necessary for the safety and wellbeing of the children.
6. How We Share Your Data
We share your personal data only as required to fulfil your booking. This includes sharing relevant details with the childcare professional assigned to your booking.
We do not sell your personal data. We do not share your data with third parties for marketing purposes.
Where we use third-party service providers to operate our website or communications, those providers are bound by data processing agreements and may not use your data for their own purposes.
7. Data Retention
We retain your personal data for as long as necessary to fulfil your booking and for a reasonable period afterwards to handle any follow-up queries or disputes.
Where data is no longer required, it is securely deleted or anonymised. You may request deletion of your data at any time — see Section 9.
8. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.
No method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Your Rights
Under GDPR, you have the following rights in relation to your personal data:
• Access: request a copy of the personal data we hold about you • Rectification: ask us to correct inaccurate or incomplete data • Erasure: request deletion of your data under certain circumstances • Restriction: ask us to limit how we use your data • Portability: receive your data in a machine-readable format • Objection: object to processing based on our legitimate interests
To exercise any of these rights, please contact us at hello@danishnannyagency.com. We will respond within 30 days.
You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe we have not handled your data lawfully.
10. Cookies
Our website uses cookies. Please see our Cookie Policy for full details of how cookies are used on this site.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact
For any questions or concerns about this Privacy Policy or our data practices, please contact:
Danish Nanny Agency hello@danishnannyagency.com Copenhagen, Denmark